Return & Refund Policy
At Seenu Beauty, we prioritize customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully.
1. Return Eligibility
Due to the nature of cosmetic products, we only accept returns under the following conditions:
- The product must be unused and in its original packaging.
- The product must be sealed, unopened, and in the same condition as received.
- Returns must be initiated within 14 days of the delivery date.
Items that are opened, used, or damaged by the customer are not eligible for return or refund due to health and safety regulations.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used cosmetics, skincare, or beauty products.
- Sale or promotional items.
- Gift cards.
3. How to Initiate a Return
To start the return process, please follow these steps:
- Contact us within 14 days of receiving your product at [email protected] or call us at +96550729545.
- Provide your order number, product details, and the reason for the return.
- We will evaluate your request and provide instructions on how to return the item.
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the product is faulty or damaged.
- Please ensure the item is packed securely to avoid any damage during return shipping.
- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost or damaged return packages.
5. Refunds
Once we receive and inspect the returned item, we will notify you via email about the status of your refund.
- If approved, your refund will be processed to the original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to a product defect or error on our part.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected] or call us at +96550729545 within 14 days of receiving the product.
7. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately with:
- Your order number.
- Photos of the damaged or defective product.
We will provide a replacement or a full refund, including shipping costs, for damaged or defective items.
8. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us:
- By email: [email protected]
- By phone: +96550729545
- By visiting our store: Shop No 09, Al-Jazaier Street, Qibla Soack Mubarakiya, Kuwait.
Here’s a Refund and Return Policy for Seenu Beauty tailored for cosmetic products:
Refund and Return Policy
At Seenu Beauty, we prioritize customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully.
1. Return Eligibility
Due to the nature of cosmetic products, we only accept returns under the following conditions:
- The product must be unused and in its original packaging.
- The product must be sealed, unopened, and in the same condition as received.
- Returns must be initiated within 14 days of the delivery date.
Items that are opened, used, or damaged by the customer are not eligible for return or refund due to health and safety regulations.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used cosmetics, skincare, or beauty products.
- Sale or promotional items.
- Gift cards.
3. How to Initiate a Return
To start the return process, please follow these steps:
- Contact us within 14 days of receiving your product at [email protected] or call us at +96550729545.
- Provide your order number, product details, and the reason for the return.
- We will evaluate your request and provide instructions on how to return the item.
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the product is faulty or damaged.
- Please ensure the item is packed securely to avoid any damage during return shipping.
- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost or damaged return packages.
5. Refunds
Once we receive and inspect the returned item, we will notify you via email about the status of your refund.
- If approved, your refund will be processed to the original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to a product defect or error on our part.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected] or call us at +96550729545 within 14 days of receiving the product.
7. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately with:
- Your order number.
- Photos of the damaged or defective product.
We will provide a replacement or a full refund, including shipping costs, for damaged or defective items.
8. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us:
- By email: [email protected]
- By phone: +96550729545
- By visiting our store: Shop No 09, Al-Jazaier Street, Qibla Soack Mubarakiya, Kuwait.
This policy is designed to provide a smooth and transparent experience for customers. Let me know if you need further adjustments!
